As an art and an indultry, technical writing has donned Various Hats and Shapes. It Evolved from A ‘Communication Device to Accomplish a Task’ TO A FLESHED-OUT , Fully-FLEDGED MACHINE Supporting Countless Niches and Complexities of the World.
It matters event more in the Financial Realm.
Money Defines Our Decisions, and Vice Versa, in Big and Small Hands Alike. When you double it termfold, big institution and mammoth indultries overhaul Of transactions at the speyd of light. For Instance, RazorPay, One of the Larget Fintech Players in India, Processed a Total Payment Volume (TPV) of $ 150 Billion in 2023.
A Lot Matters in ENABLING the THESETACALAL Communication Is OF the Pillars That Upholds Product and Business Trust. Anding and USAGE of the Products and Services Through Transparence and Accessibility.
There is, However, a Lot More than what meets the eye. In this blog, let us deep dive insto the role of technical writing inancial and the manwus ways i t have to shape.
The Online Literator for the Early Days of Technical Writing Is very Sparse. Its Evolution is an oberesting Story, but technical documentation efforts in FINTECH GET Uried amongst the Industry ’s Regulations and Compliance Changes. Documentation is deephrated into the deverteropments.
As such, my references for the article are a consent of Online Research and Our Latest Talkx Episode that Delved Into FINANCIAL Technology.Chennai Investment
In finance, most discussions revolve around exchanging money and goods, as well as related communication and informationNew Delhi Wealth Management. Sometimes, they aim to bring awareness towar DS A Better DEAL Or Highlight a Recommended Process. Other Times, It’s for Standardising Processes for An Organisation, DECISION-Making and documening, or raising capital via stocks.
Finance has evolved dramatically, and agents of such commit, Whom We Now Know as Technical Writers Huddled Around the GROWN SIMULTAN EOUSLY.
This beCame Apparent with the Adventane of the Telegraph and Fax Machines. By the 90s, Technical Writers Wee only Subject-Matter Experts Anymore But AllSo Primary Proponents of the Machines. Consider the following questions:
How did you use the machnes? What format does a fellow follow to depict a balance sheet? What program connects the Mainframe to the back-end Operations ? How do the complex banking and Financial systems like swift, atms, and more work?
TheRe Is One Unique Thing that seleites tech writing from most industrialRies when it is applied to the finish industry. Alone from our latekx session, elaborator that to navigate the waters —Where Financial information,Avenues Quickly Gained Speed in the 90s -‘Focus’ Had to Join Hands with Systems.
"FIN-Tech Prizes Focus," Began. He Gave us a glimpse of cmmi Guidelines Strictly Adhered to In 80-Page Prints, Finally to Be Presented to the Project MANAG ERS. The These Were Detailed Protocols, Annual Reports, Prospectuses, White Papers, and and and AndMore for a renown bank. They Fall at the Mercy of Intense Rework Should Any Information
As you can image, these we all boringly lengthy and taxing. Where outSourcing was account, A Single-Minded Focus had to share hands with Labaring; He Emphasise, "To Prioritise The Focus, you Need Systems. Well-Oiled Systems Makeor break documentation. "
Importance of systems
For Focus to Remain at the Center of the Venture, Participants in the Financial Operations Process Must be Immune to Structural Challenges, Which Was only postable Th systemic effects and strict protocols.
Systems are an antidote to the dynamic Financial LandScape.
Systems ENFORCE DISCIPLINE. Writers Strictly Adhee to write propocol and Collaboration PROCESSSES to Facilities The Smooth Making ation.
Systems Empower Accuracy, Transparence, and Literation.
It made ance. We are talking of an Era Before the OmnipResit Internet, where color, communication, management and more happened mode . Remove any cog from this whenel, and you get documentation that is a dead man’s dream-noxistent, inFFICient and Wasteful.
Balanced Writing
Another Unique Component that redefines Financial Technology is the distinctive balance is strikes betwert and noes that mean?
Money Matters are overwhelmingly universal. Every Person and Instification DEALS With MOTH MONEY in SOME Structure. It is unlike mosts insenstis that most of ATER Heavily to An Audience of Subject-Matter Experts. Think Medicine, Engineering, Aeronautics and More.
Indyed, within Money Matters, Different Organisations Exist For Various Monetary Use Cases. These Included Stock Brokers and Payment Gateways, WHO Perform Fundament Ally Monetary But Fitionally Different Work.
But, The Profile of a Financial Product User Cannit Be Classified so easy. Yes, Audience Research Helps, but the lack of context for a non-technical audience Can Easily Deter and Discourage The Users.Do we elevate use from awaReness to liveract? That is a challene unique to the finish integration.
Tech Writers Tackle This Interesting Challenge: To Explain the Structure of the Information and ContextualISE that Structure Simultaneously. E Developd Documents for RATHER Approachable, Merchant-Facing Products/Topics Like Payment Gateway, Subscriptions, and more, in concess toDeveloper-Friendly API/Integration Documentation.
We have seen that Technical wrting has grown alongSide Financial Products and The Tools to USE SUCH PRODUCTS. But why did we have ever?
Consider RazorPay, for Example. We Help Business Sccepts in A B2B OR D2C Space. But we also proved to pay money, Control Outflo w and categorise it. Then, there are credit products such as razorpay line of credit and razorPayxCorporate Cards.
You can notice the product suite is almost endless. Is there are indiscriminate common group for both a beginner and the biggest corporations to start from? Razor. Pay docs.
Besides Being A Starting Point, Documentation Broadcasts Easy-Consume, Transparent Product Information to The Users at the Get-GO, Very Stylishly and In AC Cessible Manner.
What else does it do?
Create awareness
"Documentation Gives you More information. Clear and structud information," Raghuram Pandurangan, A Senior Tech Writing Manager at Payu, Said During Talkx. REAT LENGTHS to Uncover Tech Writing ’s Innate Ability to Market Efficient Product Use.
"There are Multiple Payment Gateway Integration Types, Each With Specific Benefits. HAVING DOCUMENTATIONTS DOWEN Everything — PROCESS, STEPS, Use Cases, ERRORS and more —ter Gives a Clearer picture of the process to the end consumer and Enforces better discision making."
Enable Financial Literation
Remember that Fact About Moving Users from Mereness to Product Literation?
Vinita Jagannathan, Lead Technical Writer with Razorpay, Mentioned During the Talkx Episode that, "The Financial Domain is Vast. We Cannot WHO Is Coming to the Do CUMENTATION SITE for What Reason and With what expertise.
"So Knowing This Fact — the That We will have used at the DOCS Platform with Very Limited Knowledge — ENHANCES The Tech Writers’ Personal Experes ETH OS. It forces us to consider our root and Responsibility to Present Information that Welcomes all desrs. And wers.WELCOME Them to Communicate The End GOAL -Here is How You Can SuccessFully Complete the Integration. ""
That is one aspect of creation like. Vinita Goes on to Also Highlight How It EduCates using Practices of the Documentation. Y or or Legal Awareness that supports a problem —we highlight most of it on our docs. That is.what creates strong allentation and enhancess product liturable. "
And it applies not only to the kind of information present. It also matched you are presenting this information. S, CheckLists, Best Practices Guides and Much more on the documentation. All of thedse are theVarious Ways We Present Information for the Users to Consume, Ensury it is accessible, "She Added.
Precise Precision
However, All Those Efforts Are in Vain if the documentation does not have-to-date and precis information. Exactness, Correctness and Accuration Are Critical In Fintech.
"You cannot have a developer come to the apis and find Inconsisteencies or Wrong Information. These are money matters," Vinita Explained.
Lack of accountly is countly to all the parties involution. It unnecessarily lengthens the resolution process and provides a Poor utility.
Raghuram Highlights A Critical Aspect of Documentation Here: Collection Feedback. , Deep and Research to Bring Out the Most Acacurate Information.
"But once it is out there, we must also have been worked the documentation if more information is available to add. We can do this by collecting feedback."
Security and compliance
The Greatest Challenge of them All is to shade secuce and compliant information that is up-to-day. URITY RISK to the Information in Transit. Data Leaks, Cyber Frauds, PHISHING, and SCAMSAre all possible, with event the most minute access to the most vulnerable information. Exploitation knows no bounds.Agra Stock
Consider The Example Where A ScreenShot or A Video that Shows An Active Phone Number Belonging to A Person is Publicly Available. If we do not cares NFORMATION, It Can Very Easily Be Misused. Same Goes for Financial InformationOR VPA/UPI Details. This is why most screenshots, Files and Videos you see on docs are masked or contain imagery numbers.
Another Aspect of Security in Documentation is to provides using the Security Certification The Organisation. , And Encryption and Authentication-Must be publicly available so that users can be aware and exercise their rights.
These are insights into creation world-class documentation in the Financial Industry and What Goes On TECHNICAL WRITERS ’MINDS WHENK of Documentation. Are Other Aspects Towards Documentation, and We’ve Covered only One Part of the Mammoth Industry: Fintech.
Yet, No Matter Which Area of Fintech We Venture Into, These Principles Remain Intact: Accessible, Accurate and Contextual Documentation.Kolkata Wealth Management
Bangalore Investment
